Frequently Asked Questions

It is important to regularly update your National Expiration dates, so you can be certain that your membership data is current.  To update your National expiration dates, first download a "Membership Report" from the Chapter Officer Resources area

Next, upload the Membership Report to your Chapter website.  You can find the Roster form in the administration menu at Configuration -> HOG Chapter -> Chapter Roster.  Upload your Membership report, and click "Continue".

On the field mapping page, verify the correct field mapping.  This should be automatic, as long as there are no changes in the HOG membership reports, but it is always a good idea to double check (1).  Then, check the "Update existing records" checkbox (2). (It is not recommended to "Import new records" from the HOG Membership Report, as this report lacks email addresses for your members.) Finally, click the "Import" button to begin processing (3).  It can take a couple minutes to process the roster. 


HOG[SCAN] uses enterprise level services to ensure your Chapter website is secure and reliable.  All security updates are promptly performed.  Daily backups of both the server, and the individual Chapter websites are performed and stored as secure S3 objects.

All email messages are DMARC (Domain-based Message Authentication, Reporting & Conformance) authenticated, so you can be certain your messages reach your members.

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